AI Rapid Response in FreedomSoft allows you to automatically call new leads the moment they enter a campaign using a Voice Agent. This ensures immediate follow-up, improves response time, and helps you connect with leads while they are most engaged.
**Note: This guide focuses specifically on enabling AI Rapid Response within an existing campaign. For full campaign setup instructions click here.
Accessing Rapid Response Settings
Navigate to the Leads Inbox section in FreedomSoft and open your existing campaign.
Enabling AI Rapid Response
Within the campaign settings, locate the Rapid Response section and click on Rapid Response to expand the configuration options.
Selecting Lead Triggers
Choose which lead sources will trigger AI Rapid Response. You can enable one or both of the following:
FreedomSoft Webform Submissions
Zapier Submissions (3rd Party Leads)
These selections determine when your Voice Agent will automatically call new leads.
Assigning a Phone Number
Select a Phone Number that will be used to place outbound calls to leads. This number will appear as the caller ID when the Voice Agent contacts prospects
Selecting a Voice Agent
Choose the Voice Agent that will handle conversations with your leads. Make sure your Voice Agent is fully configured before assigning it to ensure a smooth experience.
Confirming Compliance Settings
Check the confirmation box to verify that you have obtained proper consent to contact leads using automated communication. This includes autodialed, prerecorded, and AI-generated voice calls.
Once you click this box the "Activate" button will be enabled.
Click Activate to enable AI Rapid Response for the campaign.
Once activated, all qualifying leads will automatically receive a call based on your selected trigger settings.
Finalizing Setup
After activation, AI Rapid Response is fully enabled.
New leads entering the campaign will be contacted immediately by your Voice Agent, ensuring fast and consistent follow-up.
Understanding Automated Calling & SMS Timing
Federal and state regulations generally allow outbound calls and text messages to be sent between 8:00 a.m. and 8:00 p.m. in the recipient’s local time zone (with some additional considerations depending on jurisdiction and weekends).
Because FreedomSoft cannot determine a contact’s real-time physical location when a message or call is sent, timing compliance must be handled using configurable safeguards.
Timing Options in FreedomSoft
FreedomSoft provides two timing methods in your Phone Settings:
1. Time Zone Based (Default Setting)
This option schedules calls and text messages based on your account’s time zone, using a standardized window designed to minimize compliance risk across all U.S. regions.
When this setting is selected, outbound SMS is limited to the following windows:
- Your Time Zone is EST – Messages will be sent between 2:00 p.m. and 8:00 p.m. EST
- Your Time Zone is CST – Messages will be sent between 1:00 p.m. and 7:00 p.m. CST
- Your Time Zone is MST – Messages will be sent between 12:00 p.m. and 6:00 p.m. MST
- Your Time Zone is PST – Messages will be sent between 11:00 a.m. and 5:00 p.m. PST
- Your Time Zone is HST – Messages will be sent between 8:00 a.m. and 2:00 p.m. HST
This approach ensures that messages are not sent earlier than 8:00 a.m. in Hawaii or later than 8:00 p.m. on the East Coast, keeping all outbound communication within a safe nationwide window.
Why this matters:
This is the lowest-risk option, but it also creates the smallest automated sending window, since it must account for all U.S. time zones simultaneously.
2. Area Code Based
This option attempts to send messages based on the contact’s phone number area code, allowing for a broader sending window that more closely aligns with the standard 8:00 a.m. – 8:00 p.m. local time rule.
Benefit:
- Expands your available sending window
- Allows messages to go out earlier and later depending on the contact’s assumed time zone
Important Consideration (Risk):
Some legal interpretations and case law suggest that a person’s physical location at the time of contact—not their phone number’s area code—determines compliance.
Because it’s not possible to know a contact’s real-time physical location, using area code-based timing introduces a level of uncertainty and potential compliance risk.
Best Practices
Ensure your Voice Agent script is complete and tested before enabling Rapid Response
Use webform and Zapier triggers strategically based on your lead sources
Test the setup with a sample lead to confirm proper functionality
Monitor call activity and adjust settings as needed for better performance
Conclusion
Enabling AI Rapid Response in FreedomSoft allows you to instantly follow up with new leads through automated calls. This helps increase engagement, improve response times, and maximize your lead conversion potential.