Overview
FreedomSoft's AI Voice Agent Cost Controls give you two safety guardrails to manage how many minutes your AI Voice Agents use during a billing cycle. Both controls are off by default and must be manually enabled.
Where to Find Them
Go to Settings → AI Voice → My Subscription tab.
Understanding Your Subscription Usage
At the top of the My Subscription tab you will see your current plan details including how many minutes have been used in the current billing cycle. Cost Controls let you set automatic alerts or hard stops before you exceed your included minutes or incur additional charges.
Note - some AI Agent plans in FreedomSoft do not have included minutes but you can still use the Cost Controls section to manage AI based spending.
The Two Cost Controls
Control 1 — Email Alert
Sends an email notification to the Account Owner when your AI Voice usage reaches a minute threshold you set. This is a notification only — AI Voice calling continues normally after the alert is sent.
- Default setting: OFF
- Default threshold: 600 minutes
- You can adjust the threshold by clicking and dragging the slider
- Only one alert is sent per billing cycle
Control 2 — Automatic Stop
Automatically stops all AI Voice calling when usage exceeds a minute threshold you set. When the limit is reached, inbound calls will default to your Call Automation settings or go to voicemail.
- Default setting: OFF
- Default threshold: 1,000 minutes over your plan's included cap
- You can adjust the threshold by clicking and dragging the slider
- Calling resumes automatically on your next billing cycle
How to Enable Cost Controls
- Go to Settings page in your FreedomSoft account
- Click AI Voice on the left side of the screen
- Select the My Subscription tab
- Click the toggle switch next to the control you want to enable — the toggle turns green when active
- Adjust the minute threshold using the slider or by typing a value into the number field
- Settings save automatically — no additional save button is required
Cost Controls in the default OFF state. Both toggles are gray and the sliders are inactive.
Cost Controls in the active ON state. Both toggles are green and the sliders are adjustable.
Important Note
Cost Controls apply only within a billing cycle — both thresholds reset at the start of each new cycle. Once enabled, the controls remain on and carry your settings forward each month automatically. You do not need to re-enable them.
AI Cost Control FAQ
Will AI calling stop immediately when I enable the Automatic Stop?
No. The Automatic Stop only triggers when your usage reaches the threshold you set. Enabling the control does not affect calls currently in progress.
What happens to inbound calls when the Automatic Stop is triggered?
Inbound calls will route to your Call Automation settings or go to voicemail until your next billing cycle begins.
Can I change the thresholds after enabling the controls?
Yes. You can adjust the slider or type a new value into the field at any time. Changes take effect immediately.
Do I need to re-enable the controls each month?
No. Once enabled, both controls stay on and your thresholds carry forward to each new billing cycle automatically.
Have additional questions? Email support@freedomsoft.com.
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