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Port / Transfer Phone Numbers into FreedomSoft (Twilio Carrier Accounts)

  • Updated

If your current phone provider uses Twilio, you can transfer (port) your numbers into FreedomSoft by following the steps below. This process uses Twilio’s Sub-Account ID (SID) to move your numbers between carriers.

Part 1 – Gather Required Information

  1. Request your SID:
    Contact your current phone provider and ask for the Sub-Account ID (SID) associated with your numbers.

  2. Submit a FreedomSoft support ticket:
    Send an email to support@freedomsoft.com with the subject line:
    Twilio Phone Port

    Include:

    • The SID number from your current provider

    • A list of the phone numbers you want transferred into FreedomSoft

  3. Receive your FreedomSoft SID:
    Our support team will reply to your ticket with the SID assigned to your FreedomSoft account.

Part 2 – Request the Port with Your Carrier

Next, contact your current phone provider and request the port/transfer using the email template below. Be sure to replace the placeholders with your details.


==========================

Hi [Current_Carrier],

My name is [Your_Name], and I would like to request a port / transfer for the following phone numbers.

The numbers I would like to transfer are:

  [LIST YOUR NUMBERS HERE]

Please move the numbers as follows:

 - Losing SID: [INSERT CURRENT SID # HERE] 

 - Gaining SID: [INSERT FreedomSoft SID # HERE]

Please make this transfer as quickly as possible.

Thank you,

[YOUR NAME]

==========================


FreedomSoft will also notify Twilio to confirm that we approve receiving your numbers into our system.



Need Help?

If you have questions at any point, email support@freedomsoft.com and our team will assist you.

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