Having detailed information on your outbound direct mail marketing efforts is key—which is why the Mail Status Dashboard is front and center on the home screen when you log in.
Default View & Date Range
The Dashboard defaults to show the last 30 days of activity. You can change the date range anytime by clicking the calendar icon.
Trackable Events
The Dashboard shows 6 key mail status events:
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Pending – Mailers have been ordered and are headed into production.
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Ordered – Production has begun (mailers are printed and postage applied).
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In Transit – The USPS is moving the mailers toward their destination.
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Delivered – The mailers have arrived at their destination.
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Failed – The mailers could not be delivered (e.g., undeliverable address).
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Returned – The mailers were marked “Returned to Sender” and sent back to your return mailing address.
Global vs. Local Tracking
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The Dashboard view shows global stats for all your direct mail.
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You can also track the same 6 events for individual mail pieces:
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Open the seller, buyer, or contact record.
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Click Mail Sequences on the left-hand side.
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Click the black triangle icon to expand the sequence you wish to view.
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For additional tutorials on the MailNow Direct Mail System, click HERE.