Call Flows come standard with FreedomSoft's Grow and Scale level plans and allow you to create a specific path for inbound calls into your FreedomSoft phone numbers.
Here is an example of a Call Flow:
- Ring Team Member 1 for 15 seconds.
- If Team Member 1 doesn't answer, ring Team Member 2 for 15 Seconds.
- If Team Member 2 doesn't answer, ring Team Member 3 for 15 Seconds.
- If Team Member 3 doesn't answer, send to voicemail.
Call Flows allow you to control the flow of all inbound calls to your specified team members. Simply set them up 1 time and then are able to connect the Flow to whichever number(s) in your FreedomSoft account that you'd like.
Setting up Call Flows:
1. Hover over your name in the top, middle section of any screen.
2. Click Settings.
3. Click Call Automation in the left pane, then click the blue Add Call Automation button.
4. Enter a name for your automation, then click the Add New Step button.
5. Click the Call Flow option.
6. Set up your Call Flow in the next screen.
- To add multiple recipients to ring during the same step, use "Add New Recipient".
- Ring duration is how long that call will ring before it moves on to the next person in line.
- To add another step in the Call Flow, click the "+" to put another number or user into the order.
Click the blue Create Call Automation button to save your setup.
7. Once the Call Flow has been built, you can use the drop down pictured below to then link that Flow to any or all of the numbers in your FreedomSoft account.