Call Flows come standard with FreedomSoft’s Grow and Scale plans and allow you to define a specific path for inbound calls to your FreedomSoft phone numbers.
Example Call Flow
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Ring Team Member 1 for 15 seconds.
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If Team Member 1 doesn’t answer, ring Team Member 2 for 15 seconds.
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If Team Member 2 doesn’t answer, ring Team Member 3 for 15 seconds.
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If Team Member 3 doesn’t answer, send the call to voicemail.
With Call Flows, you can control the path of inbound calls to your team members. Once created, a Flow can be connected to any phone number(s) in your FreedomSoft account.
Steps to Set Up Call Flows
1. Hover over your name in the top navigation bar and click Settings.
2.Select Call Automation in the left pane, then click the blue Add Call Automation button.
3. Enter a name for your automation, then click Add New Step.
4. Choose the Call Flow option.
5. Configure your Call Flow:
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Use Add New Recipient to ring multiple people at the same step.
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Adjust Ring Duration to set how long each call rings before moving on.
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Click + to add another step to the order.
6. Click Create Call Automation to save your Call Flow.
7. Use the drop-down menu to connect your Call Flow to any or all numbers in your FreedomSoft account.