If you've started the process to port your existing phone numbers from your current carrier to Freedom$oft, and discovered that your current carrier is using Twilio for their phone system, there are a couple extra steps to complete the port.
These next few steps are simple, here's what's needed to complete your phone number port:
Step 1: Contact your current phone provider and request their SID # associated with your account (the CARRIER SID). Don't worry, even though you don't know what that is...they do.
Step 2: Submit a support ticket to support[at]freedomsoft.com and include (1) the CARRIER SID from Step 1 and (2) the list of phone numbers you want to port.
Please use the subject line: TWILIO PHONE PORT SID
Step 3: We will reply to your support ticket and provide you with the Freedom$oft SID # (the FREEDOMSOFT SID).
After we do that, we'll have your current CARRIER SID and you'll have the FREEDOMSOFT SID.
Next, you need to request that your current carrier submits a support ticket to Twilio and that they request the carrier transfers your current numbers from their account to Freedom$oft.
Send your current carrier the following message by opening a support ticket or sending them an email:
My name is [Your_Name], and I would like to request that you submit a support ticket to Twilio to transfer the following numbers to a new account. You can copy and paste the information below in the support ticket with Twilio to make the transfer.
The numbers I would like to transfer are:
[LIST YOUR NUMBERS HERE]
I would like to transfer these numbers:
1 - From CARRIER SID [INSERT CURRENT SID # HERE]
2 - To FREEDOMSOFT SID [INSERT NEW SID # HERE]
We, here at Freedom$oft will do the same by submitting a support ticket to Twilio with the same information as in the template letter above.
Once Twilio recieves BOTH support tickets (1) from your current carrier and (2) from Freedom$oft, they will port your numbers into your Freedom$oft account.
There are a few steps, but it's pretty simple and fast. Take a few minutes and read through this just so you understand it and it's a pretty painless process.