How To Port Your Current Phone Numbers Into Freedom$oft When Your Carrier Uses Twilio

If you've started the process to port your existing phone numbers from your current carrier to Freedom$oft, and discovered that your current carrier is using Twilio for their phone system, there are a couple extra steps to complete the port.  

These next few steps are simple, here's what's needed to complete your phone number port:  

PART 1

Step 1: Contact your current phone provider and request their SID # associated with your account (the CARRIER SID).  Don't worry, even though you don't know what that is...they do.

Step 2: Submit a support ticket to support[at]freedomsoft.com and include (1) the CARRIER SID from Step 1 and (2) the list of phone numbers you want to port. 

Please use the subject line: TWILIO PHONE PORT SID

Step 3: We will reply to your support ticket and provide you with the Freedom$oft SID # (the FREEDOMSOFT SID). 

After we do that, we'll have your current CARRIER SID and you'll have the FREEDOMSOFT SID.

PART 2

Next, you need to request that your current carrier submits a support ticket to Twilio and that they request the carrier transfers your current numbers from their account to Freedom$oft.

Send your current carrier the following message by opening a support ticket or sending them an email:

==========================

Hi [Current_Carrier],

My name is [Your_Name], and I would like to request that you submit a support ticket to Twilio to transfer the following numbers to a new account.  You can copy and paste the information below in the support ticket with Twilio to make the transfer.

The numbers I would like to transfer are:

[LIST YOUR NUMBERS HERE]

I would like to transfer these numbers:

1 - From CARRIER SID [INSERT CURRENT SID # HERE] 

2 - To FREEDOMSOFT SID [INSERT NEW SID # HERE]

Thank you,

[YOUR NAME]

==========================

We, here at Freedom$oft will do the same by submitting a support ticket to Twilio with the same information as in the template letter above. 

Once Twilio recieves BOTH support tickets (1) from your current carrier and (2) from Freedom$oft, they will port your numbers into your Freedom$oft account. 

There are a few steps, but it's pretty simple and fast.  Take a few minutes and read through this just so you understand it and it's a pretty painless process.  

 

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